Customer Privacy Protection

Our Privacy Philosophy Credit Card Payment Security Information Use Declining Email Offers Children

Our Privacy Philosophy

Our mission is to provide you a worry-free China trip. We will try our best to control your privacy and give you a way to voice questions or concerns you may have. Information collection is necessary to make it easier and more rewarding for you to use our service. By knowing customer preferences, services and special offerings can be tailored to provide superior levels of convenience. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address, passport number (for air booking), or information about what you like and do not like. On other occasions when we provide items for purchase online, we may request your credit card number to conclude the transaction. But in keeping with our long-standing leadership in travel service and consumer privacy protection, Beijing HighlightsTravel is involved with current industry initiatives to preserve individual privacy rights on the Internet and in aspects of electronic commerce.

Credit Card Payment Security

We do not request customers sending us their Credit Card information through web form or email message, instead we want them to make a fax to us which is very safe. Online Payment is not applicable in China by far because the banking system and network infrastructure do not meet the standard. But we can charge credit card through Bank of China via it's worldwide network and established relationship with leading banking systems worldwide. Therefore you don't have to worry about the online security for the payment. We will destroy the fax paper containing credit card information after we fulfill the proper payment charge. Click here to see a complete Payment Guide.

Information Use

The information you submit to us by filling a web form or sending an email will be use only for the following purposes: Tailor our services and special offerings to provide superior levels of convenience and service on a one-to-one basis; Provide customer care during and after the various travel booking services, including Festival greetings, and opt-in emails for special offers. For analysis for improving our travel products, customer service, web design. Send some basic information (like guest names, preferences, special needs, etc.) to our local partners which is necessary for travel arrangement and better service. But your email address will not be provided to them. We will not transfer or sell customer information to any of the third party. We will never sell your email address to anybody.

Declining Email Offers

Very occasionally we may send you emails for Festival greetings (such as Christmas card, birthday greeting), or for promotions of new and great China tours, special offers, or other things for special promotion. Totally there will be no more than 4 emails per year. If you do not want to receive email offers from us, please let us know by replying the message with a "Remove" notice in the subject line. We guarantee to remove you from our list in 12 hours.

Children

We do not use our web site to knowingly solicit data from or market to persons under the age of majority.

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