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The receipt of your deposit
and/or final payment will indicate that you and your travel agent
(when applicable) have read these Terms and Conditions, and that
you (and your agent) have accepted them.
The Terms and Conditions below form the basis
of the contractual relationship between CITS Guilin and its clients.
It is extremely important that our clients understand and accept
these Terms and Conditions as well as all web contents.
(Please
click here for Payment Guide )
Reservation
1) After receiving your booking request, one of CHT experienced
travel agents will be assigned to assist you in building a pleasant
travel plan that best suits your interests.
2) The final booking will be processed and be secured only upon
the receipt of a non-refundable deposit of $50 ($100 for the booking
of Yangtze River Cruise) from you.
3) It is highly recommended that your tour reservation with Yangtze
River Cruise be made 40 days prior to the actual traveling date
while others be made 30 days prior to the actual traveling date.
A full payment by credit card is required at the time of your last-minute
booking made within 15 to 1 day prior to the actual traveling date.
4) Once your booking is confirmed, you will receive a confirmation
letter from CHT, suggesting that the proposed flights, hotels, and
tours be available at the time of print. If any conditions should
change after the time of print, CHT reserves the right to make changes
and provide you with the similar alternative options.
Payment
1) We accept Visa and Master card, but not personal checks.
2) We also accept money wiring. Please check the following instructions
and make sure that you
include your tracking code:
Our Bank Information for wire transfer:
US$ bank account (For clients from outside of China):
Our RMB Bank account in Chinese:
Our HK$ bank account in Chinese:
3) Your balance is to be due latest 15 days prior to departure.
Cancellation Refunds
We very much regret that you are to cancel your trip
in China. We understand you have the fair reasons behind your decision.
Your refund, minus the cancellation fee, will be credited to your
account within the next two weeks as of the date we receive your
written cancellation request.
The cancellation fee can be calculated as follows:
No less than 30 days before departure: $50
Within 30 to 21 days before departure: $90
Within 20 to 7 days before departure: $150
Within 6 to 3 days before departure: 50% of the full payment.
Within 2 to 0 days before departure: 100% of the full payment.
At all events, your cancellation fee will be less
than or equal to your full payment. No-show travelers will be charged
100% of the full payment. After the trip has begun, there will be
no refund for unused services due to your early departure, late
arrival, or missed days on tours.
Special
Notes For Yangtze River Cruise: the payment for the Yangtze
River Cruise will not be refunded if the cancellation notice is
received less than 35 days prior to the date of the cruise.
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Temporary
Cancellation Policy During the SARS Outbreak
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The
following cancellation policy is just temporary. It is especially
for the cancellation due to the war in the Middle East and
suspended pneumonia-like disease in South China and Hong Kong.
The policy is valid from March 28 till May 31. If necessary,
we will extend this by further notice.
1. China domestic tickets: Penalty will apply
if tickets have already been issued (Please contact your
travel agent for detailed cancellation fees).
2. Hotels: Need to check individual policy
with each hotel, but full refund can be expected if the
cancellation is run 48 hours ahead of the check-in date.
3. Ships on the Yangtze River: Need to check
individual policy with each ship.
4. For those passengers who are currently
in China and wish to make amendments during their trip in
order not to go to the affected area, like Guangzhou and
HK:
a. Extra expenses resulted from the amendments
in China on the spot are required to be paid by the clients.
Your travel agent will try their best to assit the clients
to adjust their trip as they request. The EXTRA EXPENSES
include hotel expenses, land services, China domestic air
fares.
b. For clients¡¯ un-used services
in their cancelled portion, it will be refunded to their
credit cards or their bank accounts.
5. US$50 is charged as our operation
fee.
The clients can contact with travel agent for refund.
The travel agent will try their best to to minimize any
related cost occurred for the cancellation.
6. The above items from 1-5 are applied
when the cancellation is required by the clients. If we
have to cancel any tours due to reasons not from the clients'
requests, full payment will be refunded.
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Alteration of Itinerary
Before your booking has been processed, you still have the opportunity
to alter your itinerary free of charge. After you receive the confirmation
letter and you want to make changes to the itinerary, the alteration
fee is up to $25 per request. CHT reserves the right to modify the
itinerary of the tour if air schedule or surface transportation
changes, and/or events beyond its control make such alteration necessary.
If such a situation arises, the increase or decrease of the tour
cost will be recalculated and charged accordingly. If the arranged
tour has to be changed due to the client¡¯s own wishes,
he or she is supposed to pay for the additional corresponding cost.
Travel Documentation
All clients must be in possession of a valid passport and necessary
visas or permits at the commencement of travel. All such documentation
is the sole responsibility of the client. Your travel agent may
assist you in applying for the necessary travel documentation upon
request. CHT accepts no responsibility or liability whatsoever for
the failure of clients to obtain appropriate documentation.
Health Requirements
Clients should realize the international travel risk
and familiarize themselves with health requirements applicable to
the areas they intend to visit. The client is solely responsible
for checking the safety and security conditions, vaccination, and
other health requirements of governments in countries visited or
transited. Due to the extreme high altitude, the individual traveler
to Tibet is required to provide a doctor¡¯s certificate
stating that the he/she is fit to travel and his/her blood pressure
and heart condition are normal.
Luggage Allowance
In accordance with regulations of the General Administration
of Civil Aviation of China, the free baggage allowance within China
is 20kg for the economy class, 30kg for the business class, and
40kg for the first class, plus limited carry-on luggage. Excess
baggage charges are the sole responsibility of the client¡¯s.
Regulations within China specify that all suitcases must have a
locking device attached. Failure to follow this regulation may result
in refusal by airport staff to load suitcases onto the aircraft.
Insurance
On top of the travel insurance from your home country
with specific overseas coverage, you will be automatically covered
by the China Life Tourist Accident/Casualty Insurance up to a maximum
of $29,000 free of charge as an incentive for your purchasing CHT
tour packages. However, this insurance is not applicable to the
sole hotel or flight booking.
Communications
You can contact CHT via web form from www.chinahighlights.com,
email, fax, or phone call. If for any reason, you fail to receive
any reply from CHT in regard of your tour status within 48 hours
from the time you submitted the request for booking, modifying,
or canceling a tour, you are responsible to contact CHT customer
service center at contact@chinahighlights.com or phone at 011-86-773-2828304
immediately.
Complaints and Claims
Shall you feel unsatisfied with any service CHT has provided, you
agree to notify your local tour guide or your travel agent right
away to avoid the potential similar problems from happening again
during your trip.
In the event of a complaint or claim for compensation, you agree
to inform us by email, regular mail, or facsimile in writing within
15 days from the end of your tour. Relevant receipts and substantiating
evidence must be attached to the letter of claim. CHT will not be
liable for any claims made later than 15 days since the completion
of your tour.
Responsibility
CHT shall not be liable for any loss, injury, or damage to person,
property in connection with climatic conditions, sea fire, breakdown
of machinery or equipment, acts of government or other authorities,
wars whether or not declared, civil disturbances, strikes, riots,
thefts, epidemics, quarantines, medical or customs regulations,
terrorist activities, or any other actions, omissions or conditions
beyond CHT¡¯s control. Neither CHT nor any of its affiliates
or subsidiaries shall be or become liable or responsible for any
additional expenses of liability sustained or incurred by the tour
member as a result of any of the aforementioned causes.
CHT shall not be responsible for any wrongful or negligent acts,
omissions, or the failure of any equipment operated by any suppliers
such as transportation carriers, cruise, and hotels, or any other
party not directly owned or controlled by CHT.
CHT is not responsible for individual traveler¡¯s negative
actions while passing the customs.
CHT is not responsible for the stolen and lost of valuable items
of tourists because of his/her negligence.
CHT reserves the right to substitute hotels, flights, or cruise
ships, to alter itineraries, or to cancel the tour prior to departure.
If CHT cancelled any tour prior to the commencement of the tour,
CHT is liable for a full refund of the money received by CHT.
Many of CHT tour packages include activities which require attention,
caution and discipline such as climbing onto/out of the boats and
up/down to the hills, entering the exiting ancient tombs or caves,
and so on. You will receive advice and assistance in these activities
from your tour guides, but it is at your own risk to undertake such
activities. CHT, its employees and agents cannot be responsible
for participants not having exercised normal and customary caution,
stayed with the group, and/or heeded the advice and instructions
of your tour guides.
CHT reserves the right to modify or rescind the terms and conditions
in whole, or in part at any time with or without notice.
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